Last updated: 29 September 2026
Overview
Welcome to Luova.fi! Luova.fi is a trade name of MoLux Oy (Business ID 2254035-8). The terms "we", "us" and "our" refer to MoLux Oy. We run this shop and website and all related information, content, features, tools, products and services (the "Services"). Luova.fi runs on Shopify, which lets us provide the Services to you.
The terms below, together with the policies they refer to (the "Terms of Service" or "Terms"), describe your rights and obligations when you use the Services. Orders, delivery, the right of withdrawal and returns are also governed by our shipping policy and our returns and refunds policy. If these Terms conflict with the shipping policy or the returns and refunds policy, those policies apply.
Please read these Terms carefully. By using the Services you agree to these Terms and to our privacy policy. If you do not accept them, please do not use the Services.
Nothing in these Terms limits the rights consumers have under mandatory law, such as the Finnish Consumer Protection Act.
Section 1 – Access and account
By accepting these Terms you confirm that you are at least 18 years old or that you have your guardian's consent. You may allow minors in your care to use the Services on a device you own or control.
To use the Services and make purchases, you may be asked for information such as your email address and billing, payment and delivery details. You confirm that the information you give is accurate, current and complete.
You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.
Section 2 – Our products
We aim to describe our products and services in the shop as accurately as possible. However, a product's colour or appearance may look different on your screen depending on your device and its settings. This applies especially to paper tones and surfaces and to the colours of frames and glass.
We may change product descriptions and stop selling any product at any time. We may also limit the quantity of a product sold per person, region or order. Changes do not affect orders that have already been confirmed.
Section 3 – Orders
When you place an order, you make an offer to buy. The purchase is complete once the payment has been accepted and we have sent an order confirmation to your email. We may decline to confirm or cancel an order for a justified reason, for example if the product is out of stock or there is an obvious pricing error. We will tell you by email or phone using the details given with the order and refund any amount already paid.
Please check your order carefully before submitting it. As a consumer you have a 14-day right of withdrawal, and returns are handled under our returns and refunds policy.
We sell to both consumers and business customers. Exceptions for business customers are set out in the shipping policy.
Section 4 – Prices and payment
Prices are in euros and include VAT (13.5% on books, 25.5% on all other products). Shipping costs are shown at checkout before payment. The price valid at the time of ordering applies and is also shown in the order confirmation. Some products are priced on request; their price is agreed in the quote.
Prices, discounts and promotions may change. Changes do not affect orders that have already been confirmed. Promotions may have their own terms. If the terms of a promotion and these Terms conflict, the promotion terms apply.
You agree to give correct payment and contact details and confirm that you are entitled to use the payment method you choose. Payments are processed by Shopify Payments, and the available payment methods are shown at checkout.
Section 5 – Delivery
Delivery times are estimates. If a delivery is delayed, we will let you know. Consumers have the rights set out in the Finnish Consumer Protection Act if a delivery is delayed, including the right to cancel the order.
For consumers, responsibility for the product passes to you when you receive it. For business customers, it passes when the product is handed over to the carrier, unless agreed otherwise. Full delivery terms are in our shipping policy.
Section 6 – Intellectual property
The content of the Services, such as trademarks, text, images, graphics, product reviews and videos, and their selection and arrangement, belongs to MoLux Oy, its partners or licensors. The content is protected by Finnish copyright and trademark law and international agreements.
You may use the Services only for personal, non-commercial purposes. You may not copy, distribute, modify, publish or store content from the Services without our written consent, unless the law allows it. These Terms do not grant you a licence or any other rights to the intellectual property of MoLux Oy, Shopify or third parties.
The Luova.fi name, logo and product and service names are trademarks of MoLux Oy or its partners and may not be used without our written permission. The Shopify name and logo are trademarks of Shopify. Other names and marks shown in the Services, such as manufacturers' brands, belong to their owners.
Section 7 – Optional tools
The Services may include tools provided by third parties that we do not control. We give access to them as they are. You use them at your own discretion, and they are governed by their providers' terms.
We may add new features to the Services. They are also part of the Services and covered by these Terms.
Section 8 – Third-party links
The Services may contain links to third-party websites, such as carriers' tracking pages. We are not responsible for their content, products or services. Please read a third party's terms before dealing with it. Questions about third-party products and services should be sent directly to that third party.
Section 9 – Your relationship with Shopify
Luova.fi runs on Shopify, which lets us provide the Services to you. However, all purchases you make in our shop are made directly with MoLux Oy. By using the Services you accept and understand that Shopify is not responsible for any part of the sale between you and MoLux Oy, including any injury, damage or loss resulting from purchased products and services. You release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchase or transaction with MoLux Oy.
Section 10 – Privacy
We process personal data collected through the Services in accordance with our privacy policy. Some data is also subject to Shopify's privacy policy.
Because Shopify hosts the Services, Shopify collects and processes data about your use of the Services in order to provide and improve them. Information you submit may be passed to Shopify and to third parties that may be located outside the country you live in. See our privacy policy for more information.
Section 11 – Feedback
If you send us ideas, feedback, reviews, suggestions or other content ("Feedback"), you give us a perpetual, worldwide, sublicensable and royalty-free right to use, modify, copy, distribute and display the Feedback for any purpose, including developing and marketing the Services.
You confirm that (i) you have the necessary rights to the Feedback, (ii) you have disclosed any compensation or benefits you received in connection with it and (iii) the Feedback complies with these Terms. We have no obligation to keep Feedback confidential, pay for it or respond to it.
We may monitor, edit or remove Feedback that we consider unlawful, offensive, threatening, defamatory, obscene or otherwise inappropriate, or that infringes anyone's intellectual property or these Terms. However, we have no obligation to do so.
Your Feedback must not infringe third-party rights or contain unlawful content, viruses or other malware. You may not use a false email address, pretend to be someone else or otherwise give misleading information about the origin of your Feedback. You are responsible for the Feedback you send.
Section 12 – Errors and omissions
The Services may occasionally contain typographical errors, inaccuracies or omissions, for example in product descriptions, prices, promotions, shipping costs, delivery times and availability. We reserve the right to correct errors and update information. If an error affects an order already placed, we will contact you before shipping, and you can then cancel the order free of charge.
Section 13 – Prohibited uses
You may use the Services only for lawful purposes. You may not use the Services, directly or indirectly: (a) for any unlawful or harmful purpose; (b) in breach of national or international laws or regulations; (c) to infringe our intellectual property or that of others; (d) to harass, abuse, insult, defame or threaten our staff or others; (e) to provide false or misleading information; (f) to send, upload or use material that breaches these Terms; (g) to send advertising or promotional material, such as spam or chain letters; (h) to impersonate another person or entity; or (i) for any other activity that restricts or prevents others from using the Services or that, in our judgment, may harm MoLux Oy, Shopify or users of the Services.
You also agree not to: (a) upload or transmit viruses or other malicious code; (b) reproduce, copy, sell or otherwise exploit any part of the Services without our permission; (c) collect or track the personal data of others; (d) send spam or engage in phishing, pharming or pretexting through the Services; (e) use robots, crawlers, data-mining or scraping tools, AI tools (such as agentic AI) or other automated means to access the Services, except as permitted in Section 14; or (f) interfere with, bypass or circumvent security or authorisation features, robot exclusion headers or other measures we use to restrict use of the Services. We may suspend or close your account if you breach these Terms.
Section 14 – Agents
14.1 This section (the "Agent Terms") applies if you use, allow or deploy an Agent to access or interact with the Services. "Agent" means any software or service that acts autonomously or semi-autonomously on behalf of, or on the instructions of, a person or entity, and that may act for a person or on their device without direct supervision.
14.2 An Agent may access or interact with the Services only if it identifies itself and complies with Section 14.4 at all times. An Agent may not use Shopify's consumer services if we have asked it to refrain from doing so.
14.3 We may restrict, including by technical means, whether and how any Agent can access and use the Services.
14.4 An Agent must: (i) state in every HTTP/HTTPS request that the request comes from an Agent by adding "Agent/[agent name]" to the user-agent string; (ii) not hide or obscure that access, use or interaction comes from an Agent, for example by mimicking human behaviour or by solving or bypassing CAPTCHAs or other measures that distinguish computers from humans; (iii) answer truthfully any question about whether an interaction comes from a human or a computer; and (iv) not circumvent measures that block, restrict or monitor Agents' access to and use of Shopify's consumer services.
Section 15 – Termination
We may end your access to the Services or any part of them if you breach these Terms or for another justified reason. Termination does not affect orders already confirmed or payment obligations that arose before it.
The following sections remain in force after termination: Intellectual property, Feedback, Termination, Disclaimer of warranties, Limitation of liability, Indemnification, Severability, Waiver and entire agreement, Assignment, Governing law and disputes, Privacy, and any other terms that by their nature are intended to survive.
Section 16 – Disclaimer of warranties
Usage tips, instructions and other general information in the Services are provided for general information only. We do not guarantee that use of the Services will be uninterrupted, timely, secure or error-free.
Products are subject to statutory liability for defects. Consumers' rights regarding defective products are determined by the Finnish Consumer Protection Act, and this section does not limit them. For business customers, products are sold as they are, and warranties other than those expressly given are excluded to the extent permitted by law.
Section 17 – Limitation of liability
To the extent permitted by applicable law, MoLux Oy, its partners, directors, employees, agents, subcontractors, service providers and licensors, and Shopify and its affiliates, are not liable for indirect damages, such as loss of income, revenue, savings or data, arising from the use of the Services or products obtained through them.
This limitation does not apply to damage caused intentionally or through gross negligence, or to personal injury. Nor does it limit consumers' rights under the Finnish Consumer Protection Act or other mandatory law.
Section 18 – Indemnification
To the extent permitted by applicable law, you agree to compensate MoLux Oy, Shopify and their affiliates, directors, employees, agents, subcontractors, licensors and service providers for losses and costs, including reasonable legal costs, arising from a third-party claim, if the claim results from (1) your breach of these Terms or the documents they refer to, (2) your breach of the law or of third-party rights or (3) your use of the Services in breach of these Terms.
We will notify you of such claims without delay. A delayed notice does not release you from your obligations unless it causes you material prejudice. We may conduct the defence and settlement negotiations at your expense and choose counsel. However, we will not agree to a settlement that imposes non-monetary obligations on you without your consent, which you may not unreasonably withhold. You agree to cooperate in the defence, for example by providing relevant documents.
Section 19 – Severability
If any provision of these Terms is found unlawful, invalid or unenforceable, it applies to the extent permitted by law, and the unenforceable part is deemed severed from these Terms. This does not affect the validity and enforceability of the remaining provisions.
Section 20 – Waiver and entire agreement
If we do not exercise a right under these Terms or do not insist on compliance with a provision, this does not mean that we waive it.
These Terms, together with the shipping policy, the returns and refunds policy, the privacy policy and other policies published on this website that concern the Services, form the entire agreement between us regarding your use of the Services. They replace earlier agreements, communications and proposals, including earlier versions of these Terms.
Section 21 – Assignment
You may not transfer these Terms or your rights or obligations under them without our written consent. We may transfer these Terms and our rights and obligations under them, for example in connection with a business transfer, provided that the transfer does not reduce your rights.
Section 22 – Governing law and disputes
These Terms and your use of the Services are governed by Finnish law. If you are a consumer living in another EU country, you also have the rights given by the mandatory consumer protection law of your country of residence.
We aim to resolve disagreements by negotiation first. Consumers can take the matter to the Finnish Consumer Disputes Board (www.kuluttajariita.fi). Before that, it is worth contacting the Finnish consumer advisory service (www.kkv.fi/kuluttajaneuvonta). Disputes are settled in the Helsinki District Court. Consumers may also bring an action in the district court of their own place of residence.
Section 23 – Headings
Headings are included for convenience only and do not limit or change the content of these Terms.
Section 24 – Changes to these Terms
The current version of these Terms is always available on this page. We may update or change these Terms by publishing the changes on our website. We will give notice of material changes as required by applicable law, and changes take effect on the date given in the notice. Changes do not apply to orders placed before they take effect.
Section 25 – Contact
Questions about these Terms can be sent to info@luova.fi.
MoLux Oy (trade name Luova.fi)
Suvilahdenkatu 10 A 5, 00500 Helsinki, Finland
Email: info@luova.fi
Phone: +358 40 154 8554
Business ID: 2254035-8
VAT number: FI22540358