You will receive an order confirmation by email right after you order. When the parcel leaves our warehouse, we send a separate shipping notice with the tracking number and the name of the carrier.
Track your parcel
Parcels within Finland are delivered by Posti or Matkahuolto. Go to the carrier's tracking page and enter the tracking number from the shipping notice.
Posti: posti.fi/en/tracking
Matkahuolto: matkahuolto.fi/seuranta
Where do I find the tracking number?
The tracking number is in the shipping notice. If the notice hasn't arrived, check your spam folder and make sure the email address you gave with your order is correct.
If tracking does not update
Tracking only starts updating once the carrier has registered the parcel in its system. In the evenings and at weekends the first scan may show up with a delay. Please wait 1–2 business days after the estimated delivery date before contacting us.
Pickup from our shop
Pickup orders do not appear in carrier tracking. We will email you when your order is ready to collect at Suvilahdenkatu 10 A 5, 00500 Helsinki. The shop is open Mon–Wed 10–17 and Thu 10–14.
Can't find your order?
Email us at info@luova.fi and include your order number. We usually reply the same business day.