Shipping policy
Last updated: 29 September 2026
01 Seller
Luova.fi is an online shop run by MoLux Oy.
MoLux Oy
Business ID 2254035-8
Suvilahdenkatu 10 A 5, 00500 Helsinki, Finland
info@luova.fi · +358 40 154 8554
We sell to both consumers and business customers. The terms for consumers are based on the Finnish Consumer Protection Act. Exceptions for business customers are listed under 09 Business customers.
02 Prices
Prices are in euros and include VAT (13.5% on books, 25.5% on all other products). Shipping costs are shown at checkout before payment. The price valid at the time of ordering applies.
We reserve the right to correct obvious pricing errors. If an error affects an order already placed, we will contact you before shipping.
03 Ordering
Add products to your cart, fill in your contact and delivery details at checkout and pay for the order. The purchase is complete once the payment has been accepted and we have sent an order confirmation to your email. Check the confirmation and contact us straight away if anything is wrong.
Some products are priced on request, for example cutting machines, and glass and acrylic sold by the square metre. You can ask for a quote by email or with the form on the product page.
04 Payment methods
Payments are processed by Shopify Payments. You can pay by Visa, Mastercard or American Express card, Apple Pay, Google Pay, Shop Pay, MobilePay or Klarna. The payment methods available at any given time are shown at checkout.
Card details are handled by a secure payment service and are never stored in Luova.fi's systems. If you pay with Klarna, Klarna's terms apply (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden). Klarna may make a credit decision.
05 Delivery
Delivery of products in stock within Finland usually takes 3–5 business days. If a product is made to order or temporarily out of stock, we show the estimated delivery time on the product page or let you know by email after you order. You can then cancel the order free of charge if you wish.
The shipping cost depends on the total weight of the order. At checkout you can see the delivery options available for your order and the final price before you pay.
Deliveries within Finland
| Weight | Posti, pickup point or parcel locker | Matkahuolto, pickup point | Home delivery (Matkahuolto) |
|---|---|---|---|
| 0–2 kg | – | €7.90 | €16.90 |
| 2–5 kg | €14.90 | €10.90 | €19.90 |
| 5–10 kg | €15.90 | €12.90 | €21.90 |
| 10–15 kg | €17.90 | €13.90 | €23.90 |
| 15–20 kg | €19.90 | €15.90 | €25.90 |
| 20–25 kg | €22.90 | €16.90 | €27.90 |
| 25–35 kg | – | – | €31.90 |
Parcels up to 2 kg are delivered by Matkahuolto.
To your letterbox: small products such as tapes, hangers and blades can be delivered straight to your letterbox or mailbox for €9.90. This option appears at checkout when every product in the order fits through a letterbox and the order weighs 2 kg or less. Letterbox deliveries don't need to be collected, and you can track them.
Free delivery: we deliver orders over €600 free of charge in Finland, to a pickup point or to your door. Free delivery does not apply to freight items.
Pickup point parcels go to the Posti or Matkahuolto pickup point or parcel locker nearest your address. You'll get an arrival notice by text message or email. You can change the pickup point in OmaPosti or Matkahuolto's online service before the parcel arrives. Parcels are kept at the pickup point for 7 days.
For home delivery, you can choose a delivery day once you get the shipment notice. The driver calls before delivering, and deliveries are made on weekdays between 8:00 and 18:00.
Pickup from our shop
You can collect your order free of charge from Suvilahdenkatu 10 A 5, 00500 Helsinki. Choose pickup at checkout. We'll email you when the order is ready to collect, usually within 2–4 business days.
Large items and freight
Some products are too large to send as a parcel, for example 100 × 140 cm boards, 127 cm paper rolls, 70 × 100 cm frames, and long rulers and cutters. You can collect these from our shop free of charge or have them delivered by freight:
- freight within Finland €50 per order
- freight to other EU countries €150 per order
Freight is handled by an outside carrier, and the delivery time is agreed with you separately. We only send large boards by freight in full packs of 10. Single sheets are sold for pickup only.
If your order contains both freight items and parcel items, both shipping charges apply at checkout.
Printers, cutting machines and full-size glass and acrylic sheets are sold for pickup or delivered by separate quote. The product page tells you when this applies.
Deliveries to other EU countries
We deliver to other EU countries with GLS home delivery. Delivery usually takes 3–6 business days from dispatch.
| Weight | Zone 1 | Zone 2 | Zone 3 | Zone 4 |
|---|---|---|---|---|
| 0–1 kg | €19.90 | €19.90 | €25.90 | €26.90 |
| 1–3 kg | €21.90 | €22.90 | €27.90 | €29.90 |
| 3–5 kg | €24.90 | €26.90 | €30.90 | €38.90 |
| 5–10 kg | €26.90 | €32.90 | €41.90 | €48.90 |
| 10–15 kg | €32.90 | €38.90 | €52.90 | €62.90 |
| 15–20 kg | €38.90 | €44.90 | €61.90 | €81.90 |
| 20–25 kg | €50.90 | €52.90 | €72.90 | €103.90 |
| 25–30 kg | €54.90 | €59.90 | €83.90 | €141.90 |
- Zone 1: Estonia, Latvia, Lithuania, Sweden, Denmark
- Zone 2: Germany, Poland, Austria, Netherlands, Belgium, Czechia
- Zone 3: France, Italy, Spain, mainland Portugal, Luxembourg, Slovakia, Slovenia, Hungary, Romania, Bulgaria, Croatia
- Zone 4: Ireland, Greece
Deliveries to Cyprus, Malta and the Portuguese islands are by separate arrangement only. For deliveries outside the EU, please ask our customer service.
Heavy orders
Orders over 25 kg can't be sent to a pickup point. The maximum weight for home delivery is 35 kg in Finland and 30 kg in other EU countries. Heavier orders are arranged separately.
Questions about delivery? Contact us at info@luova.fi or +358 40 154 8554.
06 Right of withdrawal
As a consumer you have the right to cancel your purchase without giving a reason within 14 days of receiving the product. If the order is delivered in several parts, the period starts when you receive the last part.
How to cancel
Tell us you are cancelling by emailing info@luova.fi before the period ends. Include the order number and the products you are returning. You can also use the model withdrawal form in our returns and refunds policy.
Returning products
Return the products within 14 days of your cancellation notice to Suvilahdenkatu 10 A 5, 00500 Helsinki, Finland. You pay the return shipping unless the product is faulty. Pack glass and framed products carefully. You are responsible for any loss in value if you have handled the product more than is needed to establish its nature and characteristics.
Refunds
We refund the payment, including the original standard shipping costs, no later than 14 days after receiving your cancellation notice. If you chose a more expensive delivery method than our cheapest standard option, we only refund shipping up to the price of that standard option. The refund is made with the payment method you used for the order, unless agreed otherwise. We may withhold the refund until we have received the product back or you have shown that you have sent it.
The right of withdrawal does not apply to
- products cut or made to the customer's measurements, such as glass, acrylic and passe-partout mats cut to size
- gift cards that have already been used
07 Defects and transport damage
Check the parcel when you receive it. If the parcel is visibly damaged, report it to the carrier when you collect it and take photos of the parcel and the product.
If a product is faulty or does not match your order, let us know by email within a reasonable time of noticing the defect. A notice given within two months is always on time.
We will repair the defect or send a new product. If that is not possible, we will refund the purchase. We pay the return costs for faulty products.
08 Uncollected parcels
Not collecting a parcel does not count as a cancellation. If you do not collect a parcel and have not cancelled the order, we will charge the actual shipping and return costs.
09 Business customers
The right of withdrawal does not apply to business customers. Defects are governed by the Finnish Sale of Goods Act and must be reported without delay. For paying by invoice, see our invoicing details.
10 Age limit
The person ordering must be at least 18 years old or have a guardian's consent.
11 Personal data
We process personal data in accordance with our privacy policy. We use the data to deliver your order, for customer service and to meet our legal obligations. We only send marketing messages if you have agreed to receive them.
12 Disputes
We aim to resolve any disagreement directly with the customer first. Consumers can take the matter to the Finnish Consumer Disputes Board (www.kuluttajariita.fi). Before that, it is worth contacting the Finnish consumer advisory service (www.kkv.fi/kuluttajaneuvonta).